Terms of service

1. Medical Suitability and Consent

  • All clients must complete a detailed medical history form prior to receiving treatment.

  • We reserve the right to decline or postpone treatment if you are deemed medically unsuitable.

  • Informed consent must be provided before any treatment begins. You will be advised of the potential risks, side effects, outcomes, and aftercare requirements.

  • We do not guarantee specific results, as outcomes may vary based on individual factors.

2. Appointments and Cancellations

  • A non-refundable $50 - $75 deposit may be required to secure your appointment. This will be applied toward the cost of your treatment. If the deposit is not paid within the requested timeframe, we reserve the right to cancel the appointment and offer the booking time to another client.

  • We require at least 48 hours’ notice for cancellations or rescheduling. Missed appointments or late cancellations will result in a loss of deposit or a cancellation fee.

  • Appointments requiring extended appointment times, including but not limited to REJURAN® and PRP/PRF appointments, are subject to the following cancellation policy:

    Cancellations or rescheduling made within 48 hours of the scheduled appointment time will incur a cancellation fee of 50% of the booked service value.

    • If a booking fee has been paid, this fee will be retained as the cancellation fee.

    • If no booking fee has been paid, 50% of the booked service value will be charged to the credit card held on file.

    • If payment cannot be processed, an invoice or payment link will be issued. This must be paid in full before any future appointments can be booked.

  • We understand that emergencies can arise. We kindly ask that you notify us as soon as possible if you need to cancel or reschedule your appointment. We will consider each situation individually, and exemptions may be granted at our discretion.

  • Late arrivals (more than 10 minutes past your scheduled time) may result in a shortened or cancelled appointment, at our discretion.

3. 48-Hour Notice Period

  • The required 48-hour notice period is calculated based on office hours only. Notice must be provided during the following hours:

    • Monday - Friday: 9:00am - 4:00pm

    • Saturday: 8:30am - 2:00pm

  • Cancellations or rescheduling requests can be made by directly contacting Evara Aesthetics or via Lois May.

  • Requests received outside of office hours will be considered received at the start of the next applicable office day when calculating the 48-hour notice period.

4. Booking & Payment Authorisation

As bookings for Evara Aesthetics are made through Lois May’s booking system, by proceeding with a booking, you acknowledge and agree that your personal and payment details provided to Lois May may be accessed and used by Evara Aesthetics for the purpose of processing booking deposits, cancellation fees and other applicable appointment-related charges in accordance with our booking terms and conditions.

5. Treatment Packages and Promotions

  • All treatment packages, pre-paid treatments, or promotional offers are non-refundable and non-transferable unless required by law.

  • Packages must be used within the validity period specified at the time of purchase.

  • Promotional pricing cannot be applied retroactively or combined with other discounts unless stated otherwise.

6. Results and Expectations

  • Cosmetic treatments are highly individualised and results may vary.

  • Follow-up appointments or additional treatments may be required to achieve or maintain desired results.

  • Photos may be taken before and after treatment for your clinical records, with your consent.

  • No guarantee is given regarding specific outcomes, and we advise realistic expectations.

7. Aftercare

  • Aftercare instructions will be provided post-treatment. It is your responsibility to follow these carefully.

  • Failure to follow aftercare advice may affect your results and could increase the risk of side effects or complications.

  • If you experience any concerns after your treatment, please contact us promptly.

8. Payments and Refunds

  • Full payment is required at the time of service.

  • We accept cash, eftpos & AfterPay.

  • Refunds are not provided for change of mind, dissatisfaction with results, or unused treatments in a pre-paid package.

9. Minors

We do not provide cosmetic injectable treatments to individuals under the age of 18, even with parental consent.

10. Contact Us

If you have any questions or concerns regarding these Terms, please contact us:

Evara Aesthetics
Email: info@evaraaesthetics.com.au
Phone: 0493 460 116

We reserve the right to update these Terms of Service at any time. Any changes will be posted on our website and apply from the date of publication.